Help & FAQ
What is Chptr?
Chptr is a video service that partners with media companies and local businesses to offer personalized tribute videos. We use AI technology to create meaningful video memorials that can be broadcast on local TV stations and websites.
What types of video tributes does Chptr offer?
Chptr offers a range of video tributes for both memorial services and life celebrations. Our services include memorial videos for end-of-life tributes, as well as celebration videos for weddings, graduations, promotions, anniversaries, and other significant life events.
How does Chptr's partnership with media companies benefit customers?
Our partnerships with media companies like Sinclair Broadcast Group and Gray Television allow us to offer wider distribution of video tributes. For memorial videos, this means the opportunity to have your loved one's story shared on local TV stations and their digital platforms, reaching a broader community.
What are the pricing options for Chptr's video services?
Pricing varies depending on the type of video and package selected. For memorial videos through our media partnerships, packages range from $99 to $849, based on the length of the video and additional features like TV broadcasts. For celebration videos, please contact us or check with our partner businesses for current pricing options.
Can I create a Chptr video for a wedding or graduation?
Yes! While we're best known for our memorial videos, we also create celebration videos for various life events including weddings, graduations, promotions, and anniversaries. These videos can be a wonderful way to commemorate special moments and share them with friends and family.
Can Chptr videos be customized for different cultural or religious traditions?
Absolutely. Whether it's a memorial or a celebration video, we understand the importance of respecting cultural and religious traditions. Our platform is flexible and can be tailored to incorporate specific customs or practices important to you and your community.
What is included in Chptr's digital memorial package?
Our digital memorial package includes a forever digital memorial with unlimited photo and video uploads, allowing the community to capture and share memories. It also features a personalized video crafted from these contributions.
Is it possible to have a Chptr video broadcast on TV?
Yes, through our partnerships with media companies like Sinclair Broadcast Group and Gray Television, we offer packages that include broadcasting memorial videos or service announcements on local TV stations.
How long does it take to create a Chptr video?
The creation time can vary depending on the type of video and package chosen. For memorial videos, we aim to deliver within 24-48 hours of receiving all necessary materials. For celebration videos, timelines may differ based on the event and requirements.
Can I involve multiple people in creating a Chptr video?
Yes, our platform allows for community involvement. For memorial videos, we offer packages that include group interviews with up to eight participants, capturing a range of memories and insights. For celebration videos, we can incorporate contributions from various friends and family members.
How do I delete my account?
You can request to have your account deleted by messaging our support team through our chat (the button at the bottom right of this screen) or emailing
support@chptr.com
.